How Managed Service Providers Can Help With Staffing Issues
While the pandemic is still far from over, it has brought some major changes to the workplace that are likely to stick around for years to come. From increased connectivity to improved work-life balance, many of these changes have been welcomed with open arms. But despite the many benefits, the shift in landscape has had a major impact on the labor market.
For many employers, hiring has become extremely difficult. This puts increasing pressure on internal teams as they struggle to keep up with their ever-adapting organizations. With an overworked team and a shortage of talent to support them, it’s not easy to keep your business running smoothly. In order to stay resilient, many organizations are switching to an outsourced model. Here’s how a managed service provider can help overcome today’s staffing issues.
Maximize existing talent
If the recent hiring struggles have made one thing clear, it’s that existing talent is extremely valuable. Your experienced employees are a core part of your business, and without them, your operation might not run so smoothly. But as the labor shortage expands, internal teams are stretched thin as they take on more responsibilities with less help. This is especially true in enterprise mobility, as IT and accounting teams are frequently bogged down with mobility management tasks that can take away from their core job functions.
A managed service provider can remove that burden by taking over your company’s mobility management tasks. Instead of dealing with support, mobile billing, disputes, and other time-consuming tasks, your IT and accounting teams can focus on the priorities they were hired for. By outsourcing these tasks to an external partner, you can maximize existing talent and reduce the need for additional full-time hires (and the accompanying staffing issues).
In the wake of the pandemic, employee preferences have changed dramatically, and they continue to shift as the labor market evolves. Whether for greener pastures or out of necessity, there’s an unfortunate possibility that an employee might quit, leaving you high and dry. Shifting their responsibilities on other team members is definitely an option, but it comes with the risk of overburdening existing staff, which could lead to a drop in their quality of work, productivity, and company engagement.
Utilizing a managed service provider can help you skip the scramble to replace employees and give you the flexibility to quickly adapt as your workforce changes. With a partner that can provide the support your business needs, you’ll no longer need to worry about what to do if someone quits. Instead, you’ll have peace of mind that your mobility management is in the right hands.
Before the pandemic, getting employees’ mobile devices setup was pretty straightforward. You’d order the device, leave it on their desk, then send them to IT to get them started. A couple hours later, and they were ready to go. But with multiple workplace models at play (work from home, hybrid, in-office), things get a bit more difficult.
MSPs can make provisioning, setup, inventory, and management much easier, even if your employees operate on different workplace models. They can handle everything from zero-touch enrollment to device lifecycle management, so that you don’t need to rely on existing IT teams or additional hires.
Having in-house employees to manage your enterprise mobility can be effective, but it’s also expensive. Especially for larger organizations. If you need to hire multiple people just to handle your day-to-day mobility management tasks, your labor costs could get out of hand. And that’s if you can even find the right people.
By outsourcing your mobility management to an MSP, you can reduce the number of roles to fill in-house, while letting the experts handle it for less. Instead of paying multiple full-time salaries, you’ll pay a single bill that only includes the services and tasks your business requires.
Skip onboarding and training
If you do manage to find strong potential candidates in this crazy labor market, you’re only part of the way there. You’ll still need to navigate the lengthy interview process to determine if they’re even a good fit. And once you’ve brought a new employee on board, you’ll need to train them and get them up to speed on your processes. That takes time, as finding good talent and investing in their success shouldn’t be rushed. With the amount of time it takes to make the right hiring decision, you could sacrifice a significant amount of valuable support time (and money) in the process.
MSPs already specialize in mobility management, so there’s no need to spend months onboarding or thousands of dollars on training new employees just for mobility management, security or end-user support. Instead, you can just step back and trust their expertise, as they will ensure your devices are properly managed, secure, and that end-users have easy access to the support they need.
As your business grows, your needs will shift alongside it, and you may need to bring on some extra help. Eventually, these labor struggles will end, and it will get easier to add to your team as you scale. But whether you’re hiring remote or staffing an office, it's important to keep your mobile device landscape in mind. As your team expands, you’ll need to spend more time and energy on managing their devices, which can slow your growth.
By utilizing a managed service provider, you can focus less on your company’s devices and more on growing your business. Experienced MSPs can provide the support and resources you need to scale, so that you can stop getting held back by internal bottlenecks and staffing issues.
Hiring and retaining talent is harder than ever, and until the dust from the pandemic settles, it will be difficult to predict when the labor market will return to normal. So instead of stressing about staffing issues, you should explore alternatives to in-house mobility management. Trusting a managed service provider can help you reduce costs, increase flexibility, retain existing talent, and future-proof your business. Reach out to find out how it can help your organization.