Tell me the truth. What's the best MDM/UEM?
Updated: Oct 11, 2020
We are often asked which Mobile Device Management (MDM) - more recently referred to as Unified Endpoint Management (UEM) - solutions are the best. When addressing this question, it is imperative to first understand that MDM is not a "one-size-fits-all" service. Therefore, it is important to break down the features, one-by-one, and compare them to the requirements within your organization.
Here are some initial criteria/considerations to help you come to a more detailed, informed decision.
First and foremost, you must evaluate the requirements and goals that your organization has in place. Next, ask yourself what your organization wants/needs from an MDM. As discussed in our webinar, the top four things our clients ask for are simplified consistent provisioning, consolidated device inventory, remote wipe, and the ability to ensure policy compliance.
Once these two initial questions have been answered (or at least brainstormed), it will be much easier to develop a strategy and to weigh the features that each MDM vendor has to offer.
We recommend doing some research to kick-start your MDM evaluation process. Whether your goal is to invest in a new MDM or to see how your current solution stacks up to its competition, Gartner and Forrester are two of the best resources for conducting research on this information.
MDM security features generally include basic device security and data leakage protection. However, different companies have different security needs; these needs can be met by comparing them to the list of security features that each MDM vendor offers.
Additionally, many MDMs offer different levels of security for different prices. This means that a few of the security measures that your company needs may not be included in some base-level MDM offerings. If this is the case, you may need to weigh the pros and cons of upgrading your MDM or investing in security add-ons from the same company or a different vendor.
Every vendor bundles their services differently. Curiously, pricing rarely matches up to the features that you may get. Therefore, it is important to look at all of the features that you get for a particular price, approximate the hard/soft costs that the MDM will help reduce, and determine which provides the most value for your organization.
If your company already uses a specific vendor that also offers an MDM product, it may be a wise investment to stick with them; this could mean reduced costs due to bundling and an easier integration process.
Ease of Use
It is important to find an MDM solution that allows for quick customization with minimal effort. Not all MDMs are created equal. Some simple tasks will take three clicks with one product and ten clicks with another. Unfortunately, getting a feel for how complicated an MDM is may call for a demo or a trial period. The downside is that this can often require somewhat of a time investment.
As per above, access to a trial period for MDM services can be crucial. By taking advantage of these trials, a company can assess whether or not the service appropriately meets the requirements and goals of their organization.
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