Human Customer Care
You’re never just a number to us. Our US-based team of account specialists gets to know your company in-depth to provide expert, tailored solutions.
Enterprise mobile device management with a human touch
Say goodbye to endless automated prompts and waiting on hold with your carrier. With LINQ, you keep your carrier but can count on efficient, one-to-one service.
Get personalized support
We get to know you. Expect white-glove service from an expert who understands the unique needs of your company.
International mobile access
Keep your company in compliance on the go. LINQ monitors and advises traveling employees on what services are accessible abroad.
Manage mobile end-to-end
From mobile device provisioning and security to software and setup for all your devices, LINQ handles it all. And we’ll decommission, recycle, and store devices you don’t need.
Streamline customer support
Your ticketing system or ours? Whether you want us to integrate with your existing system or offer your employees access to our Qonnect portal for 24/7 access, you get reliable, end-to-end user support from LINQ.
Let LINQ work for you
Human Customer Care is just the beginning. LINQ handles all aspects of enterprise mobile management so your team can stay on task. Save time and money with:
- Simplified billing and reporting
- Support MDM platforms
- Guaranteed savings month after month
FAQs
What type of support does LINQ offer?
LINQ is an all-in-one managed service provider that can handle any task related to enterprise mobility management, including:
- Creating new orders
- Managing upgrades
- Activating new devices
- Suspending devices and accounts
- Cancellations
- Device replacements and swaps
- Feature additions
- Managing international travel
- Device backups and troubleshooting
Does LINQ provide a client portal?
Yes. LINQ provides all clients with access to Qonnect Portal. No more logging into multiple carriers. From services tickets, custom reporting and inventory, LINQ’s Qonnect Portal has you covered with a single sign-in access all account information regardless of carrier.
Can our employees call LINQ directly for service instead of our help desk?
Yes. With LINQ’s Human Customer Care Service, clients can call LINQ directly for any and all service inquiries. Clients are assigned a team of dedicated specialists who will take care of end-user support, lifecycle management, and all other tasks so that clients can avoid automated prompts and waiting on hold. Alternatively, clients can contact their internal IT support or log into the Qonnect Portal to submit tickets for LINQ to resolve.
Featured Blog Post
Why Customer Care is a Key Differentiator Among Managed Mobility Service Providers
We’ve all known businesses with outstanding customer service and businesses where the opposite is true: service is terrible or nonexistent. That’s bad enough when it happens in your personal life. For your company, it can be devastating. The trend of poor customer...
Why Customer Care is a Key Differentiator Among Managed Mobility Service Providers
We’ve all known businesses with outstanding customer service and businesses where the opposite is true: service is terrible or nonexistent. That’s bad enough when it happens in your personal life. For your company, it can be devastating. The trend of poor customer...
Explore another solution:
Keep the carrier. Lose the headache.
Let LINQ handle all your enterprise mobile management needs so you can focus on what you do best.