Client Services Specialist

LINQ is looking for an entry level Client Services Specialist to be part of our growing team. We are looking for a detail-oriented, analytical thinking individual. This position reports to the Client Services Manager and is based out of our Pittsburgh, PA office downtown.

Main Responsibilities:

  • Responsible for technically supporting LINQ’s current customer base through exceptional customer service, maintaining quality relations and providing troubleshooting support

  • Answer customer queries from simple questions such as inventory check or order status to technical questions which require knowledge of cellular devices to troubleshoot software and hardware issues

  • Understand, research and resolve customer cell phone questions and problems and responding in a timely professional manner

  • Build and maintain quality relations with customers through excellent service

  • Process customer orders, returns, change requests, etc.

  • Other duties as assigned

Skills Preferred:

  • At least one year of prior customer service or tech support/help desk experience required

  • Excellent project and time management skills

  • Impeccable communication skills over the phone, email and in-personal are essential

  • Team player mentality

  • Bonus points for MDM experience

  • College degree preferred but not required

LINQ is an Equal Opportunity Employment/Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, or any other characteristics protected by law. 

 

Employees are the key to LINQ’s success. LINQ offers benefits including health insurance with Company-paid deductible, dental, vision, 401(k) contribution plan, paid time off along with Company paid holidays. Other work perks include gym membership, free car washes and Uber rides, Company outings and much more.

 

About LINQ:

LINQ is a managed service provider for all corporate cellular needs. We provide live customer care, MDM support, custom billing and reporting while clients keep ownership of their account and devices. Ask us about our 60 day trial and how we can alleviate your internal resources from cellular hassle. Keep the carrier. Lose the headache.

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